Refunds & Exchanges Policy
Refunds & Exchanges
We hope you love your Biggie Smalls purchase. If you need to request a return or exchange, please contact us within 7 days of receiving your order.
All return and exchange requests must be approved before items are sent back. To start the process, email sarah@biggiesmalls.co.za. Items sent without prior approval may not be accepted.
Returns & Refunds
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Returns must be requested within 7 days of delivery
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Items must be unused, in original packaging, and in the same condition as received
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Customers are responsible for return shipping costs
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Original shipping fees are non-refundable
Once your return is received and inspected, please allow up to 7 business days for processing.
Refunds are only issued with an official bank letter showing the full name and surname matching the original order.
Exchanges
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Exchange requests must be made within 7 days of delivery
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Items must be unused and in original packaging
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Customers are responsible for return shipping and shipping costs for the replacement item
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Exchanges are subject to product availability
Once the returned item is received and approved, please allow up to 7 business days for exchange processing. Replacement items will be shipped once applicable shipping fees are paid.
Product Quality
All items are quality-checked before shipping.
If you believe your item has a manufacturing defect, please contact us at sarah@biggiesmalls.co.za