Refund policy

Return & Refund Policy – Biggie Smalls

At Biggie Smalls, we’re committed to making products that you and your little ones will love. However, if something’s not quite right, we’re here to help.

Returns & Exchanges

We accept returns and exchanges on eligible items within 14 days of delivery. To qualify:

  • Items must be unused and in original condition

  • Original packaging and tags must be intact

  • Item must not be listed as final sale or clearance

Customised apparel (including personalised names or designs) is made-to-order and cannot be returned or refunded, unless the item is defective or there was an error on our part.

How to Request a Return or Exchange

  1. Email sarah@biggiesmalls.co.za within 14 days of receiving your order

  2. Include your order number and reason for return

  3. We’ll confirm your return and send you instructions

  4. Return shipping is the customer’s responsibility (unless it was our mistake)

Refunds

Once your return is received and inspected, we’ll notify you about your refund status.
If approved, your refund will be processed back to your original payment method within 5–10 business days.
Please note: original shipping costs are non-refundable.

Damaged or Incorrect Items

If your order is damaged or incorrect, please email sarah@biggiesmalls.co.za within 7 days of delivery.
Include your order number and photos if possible – we’ll sort it out as quickly as we can.

White Noise Machine Warranty

The Biggie Smalls White Noise Machine includes a 1-year warranty from the purchase date.
This covers manufacturing faults only and does not include damage from misuse, accidents, or normal wear and tear.

To lodge a claim:

  • Email sarah@biggiesmalls.co.za with your order number

  • Describe the issue

  • Attach photos or a short video showing the fault

We’ll review your claim and get back to you with the next steps. Terms and conditions apply.